Privacy Policy

Neural Drive Pte. Ltd. (“Neural Drive,” “we,” “us,” or “our”) is committed to protecting your personal data. This Privacy Policy explains what information we collect through our website (neuraldrive.tech), how we use it, and the rights you have over your data.

By accessing or using our website or services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please discontinue use of our services.

We may collect the following categories of personal data:

• Contact information — name, email address, phone number, and organisation, when provided via our contact forms or access requests.
• Usage data — IP address, browser type, pages visited, time spent, and referring URLs, collected automatically through standard server logs and analytics.
• Communications — content of messages you send us via email or our website forms.
• Device data — device type, operating system, and screen resolution, for the purpose of optimising site performance.

We do not collect neural signal data or any physiological data through this website.

We use the data we collect to:

• Respond to enquiries and fulfil access requests.
• Send relevant research updates, product announcements, and clinical trial information (only where you have consented).
• Improve the website experience and diagnose technical issues.
• Comply with applicable legal obligations under the Personal Data Protection Act 2012 (Singapore) (“PDPA”).

We process personal data on the following grounds: your consent (where obtained), the performance of a contract or pre-contractual steps, compliance with a legal obligation, and our legitimate interests in operating and improving our services — provided those interests are not overridden by your rights.

We do not sell your personal data. We may share it with:

• Service providers — third-party vendors who assist with hosting, analytics, and communications, bound by confidentiality agreements.
• Clinical partners — such as Tan Tock Seng Hospital, under data-sharing agreements that comply with the PDPA and applicable medical data regulations.
• Regulatory authorities — where required by law or court order.

We retain personal data only for as long as necessary to fulfil the purposes described in this policy or as required by law. Contact and enquiry data is typically retained for up to three years unless a longer retention period is required or permitted by applicable regulation.

We implement appropriate technical and organisational measures — including encryption in transit and at rest, access controls, and regular security reviews — to protect your personal data against unauthorised access, disclosure, or destruction. However, no transmission over the Internet is completely secure, and we cannot guarantee absolute security.

Under the PDPA and applicable laws, you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Withdraw consent at any time, where processing is based on consent.
• Request deletion of your data, subject to legal retention obligations.

To exercise these rights, contact us at mo@neuraldrive.tech. We will respond within 30 days.

Our website may use essential cookies to ensure basic functionality. We do not use advertising or tracking cookies. You can disable cookies in your browser settings, though this may affect site functionality.

We may update this Privacy Policy from time to time. Material changes will be notified by updating the “Last updated” date above. Continued use of the website following such changes constitutes acceptance of the revised policy.

For privacy-related enquiries, contact our Data Protection Officer at:
Neural Drive Pte. Ltd.
Email: mo@neuraldrive.tech
Phone: +65 8113 3532